Thank you for visiting and shopping at beatclouds.com.

Item Warranty Period Warranty Description
BEATCLOUDS 10 Days Cover: Only damaged and/or faulty items are accepted for refund; this may include torn fabric, loose stitching, nose bridge broken, or loose ear loops.
Returned items only classify for a refund if the product is clean, unworn, not damaged and the packaging is in original condition.
AIRIFY FILTERS 5 Days Cover: Only damaged and/or faulty items are accepted for refund; this may include broken or loose product, torn cardboard, or missing magnets to fit the filter properly.
Returned items only classify for a refund if the product is clean, unused, not damaged and the packaging is in original condition.
S SQUARE ECO 5 Days Cover: Only damaged and/or faulty items are accepted for refund; this may include missing parts such as missing bottle cap or breathing piece.
Returned items only classify for a refund if the product is unused and not damaged and the packaging is in original condition.

Following are the Refund and Cancellation Policy.

Returns and Cancellations

Our return policy depends on the product. If the period mentioned in the table above has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Also, we do not issue a refund or exchange if an order cancellation has been placed after the item has been shipped.

There are certain situations where only partial refunds are granted (if applicable):

–> Any item not in its original condition, is damaged or missing parts for reasons not due to our error (for damaged packagings, we will deduct 50% of your eligible refund; for damaged products, your refund will be rejected)

–> Any item that is returned later than the above mentioned time period after delivery (for each day delay, we will deduct 10% of your eligible refund)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days after approving your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company: it may take some time before your refund is officially posted on your account.

Next: contact your bank: there is often some processing time before a refund is posted on your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@beatclouds.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged at origin; for damaged products after the return, your refund will be rejected.

If you need to exchange it for the same item, send us an email at info[at]beatclouds.com.

Shipping

To return your product, mail your product to:

TUOR AND ASSOCIATES PTE LTD, PAIGAH HOUSING COLONY, PLOT No 21, SP ROAD, SECUNDERABAD, Telangana 500003, or

MD TUOR SALES AND SERVICES INC, DE LOS SANTOS COMPOUND, 818 BUGAC MA-A, 8000, DAVAO CITY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.